Ordering and Shipping Policy
Orders
Minimum order is $16.00 *.
Shipping
All orders are shipped from Wisconsin in the US. Shipping times for ground
service are generally 4-8 business days.
Maximum shipping charge for ground service in the Continental 48 is $22.50, so the
more you order, the more you save on shipping. Minimum shipping and handling
charge is $5.00. Charges for 2nd day air and overnight shipping is dependent
upon the weight of your order and your zip code. You will see the rates before
you are charged.
2nd Day Air and Overnight Shipping in the Continental U.S.
Please note that orders requesting 2nd Day Air and Overnight Shipping will
be shipped out on the following business day. There is no delivery on Saturdays.
2nd Day Air and Overnight Shipping does not apply to items drop shipped, and the
weight of those items is not calculated in the shipping cost of your order.
Hawaii & Alaska
Hawaii and Alaska are shipped via the United States Postal Service
as parcel post, or as ground service. Expedited shipping is also available.
Rates are dependent upon weight, and you will see the rates and options
before you are charged.
APO/FPO
APO/FPO US military addresses for those outside the US are shipped via US postal system.
There is no charge. Please check
the box for APO/FPO when going through checkout.
International:
All other orders outside the US are charged actual shipping charges
through UPS Worldwide Express (fastest delivery with tracking information) or
the United States Postal Service (EMS or Parcel Post with NO tracking
information).
Delivery times are generally 3 - 5 days with UPS Worldwide Express, 1 - 2 weeks
with USPS EMS, or 2 - 4 weeks with USPS Parcel Post. You will receive a quote for shipping with your shopping cart before having to
pay for your order, and you will be able to choose which shipping option you
want. Tropical Traditions is not responsible for customs or duties
that various countries may charge. Please check on these before ordering.
Drop Shipped Items
Items that are drop shipped (shipped directly from the manufacturer), such as Rebounders,
Grass-fed Bison, and the Raw Cheeses, are only available within the 48 Continental United States. Special
charges apply (see below.)
Electrical Appliances
Our electrical appliances run on 110 voltage are not shipped outside the U.S.
Cancellations, Refunds, and Security
You can cancel and change your order online and have it credited to your account
anytime before the order ships by
going here. Please
note that it may take a few days before the refund posts to your account. Unlike
most companies doing transactions on the Internet, Tropical Traditions upholds
the highest security standards possible on the Internet. We never store credit
card numbers anywhere on our servers, and because of this, your order is charged
at the time of purchase, not the time of delivery. Other companies which charge
your card at the time of shipping are storing your credit card number on their
server. Many of these businesses are hosting their websites on "shared servers"
with many other businesses with public access to the same computer. Tropical
Traditions subscribes to ScanAlert, a fee-based merchant service that scans our
servers DAILY to look for security holes, and we run our websites on dedicated
servers that no one else has access to. Look for their "Hacker Safe" logo
wherever you shop online to order with confidence.
Due to the nature of the products, perishable food items such as meat, poultry and dairy are not eligible for refund or return.
The following items have special shipping charges applied, as they are drop shipped from a different location:
Organic raw cheeses - $11.99 shipping (for any amount) to cover overnight shipping in refrigerated containers
Rebounders - $22 special shipping (folding) and $28.00 special shipping
(non-folding.)
Grass-fed Bison - $15.95 for every package. Shipped frozen within 2 days.
* Order minimum consists of Tropical Traditions-shipped items only. Items such
as our organic raw cheese, grass-fed bison and our Needak Rebounders are drop shipped, and they do not get counted towards the order minimum on this site.
